FREQUENTLY
QUESTIONS

HOW TO ACCESS THE CATALOGUE

To access our catalogue it is essential to be a registered user, as this site is intended for professionals in the fields of watchmaking, fashion complements and other related sectors, including, watches, chain stores, shops supplements and other establishments.

If you are a professional in these sectors and are not yet registered, please register as a NEW USER.


HOW TO ORDER

Once registered you will have access to our catalogue and place orders online.

To order browse our range of products and just click on the photo of the desired product. Each click will add parts in the box of the item in question, to add to the shopping cart click the cart icon ADD ORDER

To find the total number of items selected and the amount of the order go to USER PROFILE.

From this point you can continue buying or close the order by clicking on the CONFIRM ORDER icon. It will give you access to a window that gives you shipping information, to continue go to the last step and validate the order. 


DELIVERY CONDITIONS

Once the order is in our system, it will passed directly onto the warehouse, and under normal conditions the order will be ready for shipping within 48 hours. The actual sending of the order will depend on the chosen form of payment and transport. 

For your information and on a general matter, orders will be prepared and sent out to the Spanish mainland within 5 days.


MEANS OF TRANSPORTATION.

Prior to shipment of the order will inform the customer of the shipping cost, which will vary depending on weight, volume and destination.

Shipping to destinations within the Spanish mainland.
Requests for amounts exceeding € 400.00 will be shipped prepaid by the freight Chrono Express delivery service 24 hours.
Orders below this amount charged will invoice the shipping cost (at the rate of Chrono Express) or sent with postage due from the agency indicating the client transport

Shipments to the Balearic Islands, Ceuta and Melilla.
Orders sent to these areas, include the cost of shipping bill (at the rate of Chrono Express) or sent with postage due from the agency indicating the client transport.

Shipments bound for the Canary Islands.
Canary Shipments to be made by the Postal Express mail service, provided that the size of the order is appropriate, the amount will be charged shipping invoice.
If the shipment exceeds the weight and volume that supports the Postal Service Express, then the shipping would be by transport agency and the amount would be charged shipping invoice.

Shipments for Andorra, Portugal and other countries of the EEC.
The orders to Andorra, Portugal and the rest of the EEC will be made by the transport agency Chrono Express, the amount will be charged shipping invoice.



HOW TO MAKE THE PAYMENT OF AN ORDER.

There are two ways to pay for your order.

Bank Transfer,
If you choose this option, once your order ready we will send you proforma invoice stating the total amount payable and bank details so you can make the same income. Once the download proof of it by fax or email and we will immediately start to shipment.

Cash on Delivery,
If you choose this option, payment is made directly to the carrier at the time of delivery of the order. But total order must be added 3% cost reimbursement, which is the charge made by the freight management process to proceed.


IS THERE A WARRANTY S’inergy® PRODUCTS?

Yes, S’inergy®  watches are made of quality materials and have been verified and tested throughout the manufacturing process. Each watch comes with your warranty card for two years.


C. Cabrafiga, 18 · 17490 LLANÇÀ (Girona) · Tel.+34 972 120 827 · E-mail: info@urbantendences.com  · Legal Advice 6TEMS COMUNICACIÓ INTERACTIVA S.L.